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faq

HOW LONG HAS THE FAN CLUB BEEN AROUND AND HOW MANY MEMBERS ARE THERE?
The R.E.M. Fan Club, which is run out of the band's headquarters in Athens, Georgia, has over 10,000 members in over 60 countries. The Fan Club got started in June of 1984 after the release of the band's second full-length record, RECKONING, and continues to be the best source available for R.E.M. news, merchandise, and tour information.

WHAT DOES A MEMBERSHIP IN THE R.E.M. FAN CLUB INCLUDE?
When you join the Fan Club for the first time, you will receive an introductory package that contains R.E.M.'s most recent newsletter, a bumper sticker, and a card with useful information about your membership.

Over the course of a year, Fan Club members receive 4 newsletters, the annual Holiday Package (you must enroll by November 1st to receive the package), as well as discounts on R.E.M. merchandise.

WHAT ARE MY OPTIONS FOR JOINING THE R.E.M. FAN CLUB?
You may join the Fan Club online or by mail order. The cost is $10.00 for residents of the USA and $12.00 for everywhere else. To join online, please click here.

To join by mail order, please print out the mail order form and send it with payment to:

R.E.M.
Post Office Box 8032
Athens,
Georgia 30603
USA

HOW DO I JOIN THE FAN CLUB ONLINE?


If you have concerns about the details of your order please let us know by:
a. Emailing us at remsubscriptions@sandbag.uk.com

Or

b. Ringing the REM Subscriptions line on: (WITHIN THE UK) - 0118 956 9183 (OUTSIDE THE UK) - (+44)118 956 9183 and leave a message.

We will do everything we can to make you happy.
N.B. All transactions are carried out on a secure server.

We have done everything possible to keep this as smooth as possible but should you experience any problems then please e-mail us direct at remsubscriptions@sandbag.uk.com or write to us at:

REMSubscriptions C/O
Sandbag Ltd
PO Box 2656
Reading
RG1 8XR
UK

If you have questions about the Fan Club, your member packet, or questions for members of R.E.M. please write a letter and include a self-addressed stamped envelope to:

R.E.M.
PO Box 8032
Athens, GA 30603
USA

WHAT SHOULD I EXPECT TO HAPPEN ONCE I SIGN UP ONLINE?
Upon receipt of your order, we will send an e-mail confirming that your order has been received. At that point, if you notice a problem with any of your shipping or billing information, please contact us immediately.

We will process your order as quickly as possible. For domestic orders, we use the US Post Office Priority Mail. According to the post office, ship time is 2-3 days. For international orders, we use the US Post Office International Air Mail unless otherwise specified. According to the post office, ship time should be between two to three weeks.

WHO HANDLES BILLING OF ONLINE SUBSCRIPTIONS FOR THE FAN CLUB?
If you purchase a Fan Club membership online your credit card will be charged by Sandbag Ltd. who also handle R.E.M.'s international (outside of USA) merchandise orders. If you have any questions about your order of a membership, you can contact either Sandbag or REMHQ. Sandbag will be able to handle any immediate questions you may have about problems with your billing or shipping address or credit card-related inquiries.

For further information about the extremely cool services offered by Sandbag, please visit their website at www.sandbag.uk.com

WHEN I ORDER A FAN CLUB MEMBERSHIP ONLINE, HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD STATEMENT?
If you have placed an order with the R.E.M. Fan Club, the charge to your credit card (depending on your bank) will appear on your credit card statement either as Sandbag Ltd./R.E.M. or as Sandbag Ltd. If you have further questions about your statement, please contact your bank.

WHEN DO I NEED TO RENEW MY MEMBERSHIP & WHAT IS THE COST?
Memberships are valid for one year from the date that they are processed. So, if you join on May 1st, you will need to renew on or around May 1st of the following year to maintain a current membership. Your membership expiration date will always be printed next to your name on all correspondence from R.E.M. to help you remember when to renew. If you register your email address we will send you an automated renewal reminder one month prior to your expiry date. Registering your email address will insure that you get a renewal reminder and any special offers from the Fan Club.

If you reside in the USA, cost is $10.00. The membership fee is $12.00 if you reside outside of the USA.

IF I HAVE A QUESTION CONCERNING MY MEMBERSHIP OR A QUESTION ABOUT R.E.M., WHERE DO I SEND IT?
You may send any questions you have concerning your membership or questions about R.E.M. to:

R.E.M.
Post Office Box 8032
Athens, Georgia 30603

To insure a reply, please note that all questions require a self-addressed stamped envelope (with U.S. postage or an International Reply Coupon for international inquiries).

IS THERE AN EXCLUSIVE WEBSITE FOR THE FAN CLUB?
Not at this time. But we are working on it...

CAN I GET FAN CLUB SINGLES FROM PREVIOUS YEARS?
Unfortunately, fan club singles from previous years are not available. We only press limited quantities each year.

WHAT ABOUT BACK ISSUES OF THE NEWSLETTERS?
If you will send us a BIG self-addressed-stamped envelope with either USA postage, a dollar or two, or an International Reply coupon, we will send a few back issues to you. Please let us know when your membership began so we don't repeat ones you've already received.

CAN I SEND E-MAILS TO THE BAND?
Unfortunately not. All questions should be mailed to the R.E.M. address listed above.

CAN I GET THE BAND'S AUTOGRAPH?
The Fan Club does not fulfill autograph requests. R.E.M. has a longstanding policy of donating autographs to charitable and non-profit organizations, schools, and libraries (among other groups) for their (the different groups') fundraising purposes. Please do not send items to be autographed. We cannot guarantee that they will be returned.

WHERE CAN I GET LYRICS TO R.E.M. SONGS?
Lyrics to the following records and songs are available:



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