What Information Do We Collect?
Unless you provide it to us, R.E.M. does not collect personal information about the users of the System. We define “personal information” as information that is unique to you and might include your phone number, email address, name or age. You may choose to disclose such information by signing up for newsletters, contacting or communicating with us directly by email or other electronic means of communication. Any such information you disclose to us will be considered “Collected Information” (as defined below).
As described in detail below, we and our third party service providers may collect certain personal information from or about you when you provide your email address or other personal information to us or when you provide certain personal information when using the online store located on the Website at http://store.remhq.com/ (collectively, the “Collected Information”). Collected Information includes, without limitation, any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address, a phone number, an email address, and a credit card number (and related information such as expiration date). R.E.M., or our third party service providers, use the information we collect to provide the Services available via the Website.
Google Analytics and Web Beacons
Some of the areas of the System may contain electronic images known as web beacons (sometimes known as clear gifs) that allow R.E.M., and its third party providers or affiliates, to count and track users who have visited certain portions of the System. Web beacons collect only limited information and do not collect any of your personal information. Specifically, R.E.M. plans to use a type of web beacon known as a “retargeting pixel,” which will allow users to receive targeted advertising from R.E.M. via certain social media websites, including Facebook.com.
We appreciate your questions and comments about the System and Services and welcome your email messages to firstname.lastname@example.org. If you correspond with R.E.M. through the System or via email, the Collected Information may include the content of, and metadata regarding, any correspondence you may have with us. We may share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email address will not be used for any other purpose.
Newsletters and Other Communications from Us
Users of the System can sign up on the Website to receive newsletters, email communications and other communications related to R.E.M. including products or services offered through the System. The newsletters, email communications or communications may come from R.E.M, our record label, our third party service providers and/or our business partners. When signing up for such newsletters and communications, we ask for contact information such as name and email address, and, sometimes, demographic and profile information. By visiting the System, you affirmatively consent to our collection and use of such Collected Information. Note that in order to keep our users informed about the operation of the System, we may periodically send emails and announcements that are needed for the proper functioning and administration of the System and Services.
How Can I Opt-Out of Newsletters and other Promotional Correspondence?
We may send you newsletters, emails and other communications with promotional offers only if you opt-in to receiving such emails and communications. If you would no longer like to receive such newsletters, special offer information, sales notifications or other promotional messages from us, please click the link at the bottom of any email you receive from us and follow the instructions, or alternatively you may send an email to email@example.com with the word “UNSUBSCRIBE” or “REMOVE” in the subject line. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
Online Account Management
If you elected to subscribe to any online services provided via the System, including the ability to access any password-protected areas of the System, you will be required to submit personal information (including some Collected Information) for the purpose of verifying your identity and your authority to manage the account. This Collected Information will be used exclusively by R.E.M., our agents, suppliers and third-party service providers for internal use and to respond to your service requests.
How Do We Use The Information That We Collect?
With Whom Do We Share Information That We Collect?
We do not sell, rent, or lease our user lists or the identity of individual users to third parties. However, R.E.M. may use and disclose certain aggregated, anonymized information, such as System usage data, to our trusted business partners. Such information may also be shared with other users or the general public for advertising, informational, or comparison purposes. However, such information shall not be personally identifiable to any user.
In addition to the uses and disclosures described in the preceding paragraph, R.E.M. may disclose Collected Information to third party entities or individuals affiliated with individual R.E.M. members for purposes of targeting marketing activities and communications to users of the System. Marketing materials sent to users of the System from such third party entities or individuals do not constitute an endorsement by R.E.M. of any products, services, or performances described or offered in such marketing materials.
Sweepstakes, Promotions, Contests & Surveys?
On the System, you may wish to participate in certain online polls, surveys, contests, sweepstakes and other promotions that may offered from time to time by us, our record label or one of our business partners. Participation in these polls, surveys, contests, sweepstakes and promotions is completely voluntary; you have a choice about whether or not to disclose information required to enter. Information requested may include personal contact information such as your name, address, date of birth, phone number, mobile phone number, e-mail address, username, and/or similar information. Through these online polls, surveys and promotions, you may choose to participate in activities such as sharing information with others and sending email invitations. In connection with any online polls, surveys, contests, sweepstakes and other promotions that may offered from time to time via the System by us, we use the information you provide to administer the polls, surveys, contests, sweepstakes and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our services or products. Any information that you submit to any other entity through which you are using the System in the course of any poll, survey, contest, sweepstakes, or promotion offered by any third party shall be fully at your own risk, and R.E.M. hereby disclaims all responsibility for any losses, liability, damages, or expenses that may arise from your submission of such information.
What Choices Do You Have?
When submitting information, corresponding, making requests for information, and otherwise interacting with R.E.M., its representatives, and its third party service providers through or in connection with the System, you choose what information to supply or submit, whether you wish to receive further information, and how you may be contacted. Please take care to share only such information as is needed or that you believe is appropriate. Any promotional email we send to you will contain a link which will allow you to opt out of receiving any further correspondence. If you have created an online account, you may also change your correspondence preferences by logging into your account. You may disable your online account access at any time; however, this will not necessarily result in the deletion of any Collected Information.
How Do We Protect Information Collected About You?
Social Media Platforms and Websites
The System is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you have reason to believe that we have collected information from someone under 13 years of age, please let us know. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age (or have otherwise reached the legal age of majority in your jurisdiction).
Visiting The System From Outside The United States
Do Not Track Requests
Whom Can You Contact For More Information?
If you have any questions or suggestions about the System, the Services or our privacy practices, please contact us at firstname.lastname@example.org.